Free Ground Shipping to any address within the lower 48 States of the United States!
This includes Domestic PO Boxes, APO and FPO boxes.
Customers located in Puerto Rico, Alaska, Hawaii, International and Canadian Customers will be charged a small shipping fee which will be based on quantity, weight, and shipping location. You can review an estimate shipping cost during your checkout process. Accurate shipping
charges will be displayed after you have entered your billing and
shipping information, and have chosen your shipping method. Customs and
Brokerage fees are not included in your shipping cost and will be
charged upon receiving your order.
Expedited shipping is available but based on weight and shipping address. You can review an estimate shipping cost during your checkout process.
All Time in Transit is calculated from the SHIP date of your order, not the day you placed the order. Orders are shipped Monday thru Friday only.
Time in Transit:
Lower 48 States 3-7 business days
Alaska, Hawaii, APO, FPO, Puerto Rico 5-10 business days
Canada 7-12 business days
International Orders 2-3 weeks
Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please let us know. We offer an easy return process on all orders purchased within 30 days.
- Return Authorizations: Please contact our customer service department to initiate your return process. Provide customer service with your order number and full name, and they will issue an authorization for you provided the return is unused, unwashed and in the original packaging (same condition item was received). If you are located within the 48 Contiguous United States, we will email you a prepaid return label. If you are not located within the 48 Contiguous United States the customer service representative will provide you with the return address and authorization number, the return shipping fees will be paid by the customer at the time of mailing. If your return is for an exchange, please indicate that to the representative and also note this with your return. Returns must be initiated within 30 days from the delivery date of the item(s).
Place packing slip or any documents pertaining to your return inside the packaging with the product only.
- Refunds: You
can expect to receive your refund within four weeks of shipping your
package back to us. In many cases you will receive a refund sooner, but
we estimate four weeks because of the time required for return shipping
(up to 14 days), product inspection at our returns facility (up to 5
business days), and processing from your bank or credit card company (up
to 5 business days). We will notify you via email with the details of
your refund, and issue your refund in the form of the payment used to make
Refunds will be issued only to the same method of payment that was used for purchase, no exceptions.
International Customers: Shipping Fees, Custom Duty Fees, Tax Charges and any other associated fees charged are nonrefundable.
Received the wrong or defected item?
In the rare event you receive a wrong item or an item with a defect, please contact us immediately. The customer representative will process an exchange, replacement, or refund and will send you a prepaid return label for an authorized return. An exchange or replacement will be free of charge.
Blue Nile Mills, Inc.
c/o Egyptian Linens Outlet
380 Mill Road
Edison, New Jersey 08817
Tel: (732) 662-3447
We accept payments using Visa, Mastercard, American Express, Discover and PayPal Payments. If you experience any trouble during checkout or have questions regarding payment options, contact us at (732) 662-3447. Blue Nile Mills, Inc. will appear on your credit card statement for all purchases. (Blue Nile Mills, Inc. is the parent company for EgyptianLinensOutlet.com) Should you have any questions or concerns, please contact us immediately.
To check on your order status, please log-in to your account and click on the "Review Orders / Track Packages" link. All orders with a different billing and shipping address (domestic or international) will be subject to final approval before shipping. In some cases your order can be shipped from different locations, so you may receive your order in separate packages.
Tracking numbers will be posted in your account up to 2 business days before the package physically leaves our warehouse, this is apart of our shipping process. Please allow additional time for the shipping status to show movement on the carrier's website. If you have any questions regarding your tracking number(s) or shipping status, please call customer service.
Cancel Your Order
Your order begins processing immediately after you click Place Your Order on the "Confirm and Submit" page. During processing time it may be possible to cancel your order; however once the order moves into the shipping process, it cannot be canceled. If you wish to cancel your order, please contact us immediately.